Small Businesses: Dispute Resolution
Commons · Question 29068 · Tabled 10 Sep 2026 · Department for Digital, Culture, Media and Sport · Official record
Answered 17 Sep 2026
Question
Asked by Joe Robertson
To ask the Secretary of State for Digital, Culture, Media and Sport, what assessment she has made of the effectiveness of alternative dispute resolution arrangements for micro and small businesses in disputes with telecommunications providers.
Answer
Answered by Ian Murray, 17 Sep 2026
Small businesses should feel confident they are treated fairly when buying telecoms services. Ofcom’s General Conditions provide important protections, including on clear contract information, contract summaries, termination rights, contract length and ac...