Revenue and Customs: Advisory Services
Commons · Question 28653 · Tabled 9 Sep 2026 · Treasury · Official record
Answered 15 Sep 2026
Question
Asked by Joshua Reynolds
To ask the Chancellor of the Exchequer, with reference to the Transformation Roadmap Update 2026, what the current percentage is of HMRC interactions with tax agents that take place digitally, against the target of 90% by 2030.
Answer
Answered by James Murray, 15 Sep 2026
HMRC publishes digital shift metrics as part of its aim for at least 90% of customer interactions to be completed through digital or automated channels by 2029/30.HMRC published its latest digital shift metrics in the 2025/26 Annual Report and Accounts.