Royal Mail: Universal Service Obligation
Commons · Question 28545 · Tabled 9 Sep 2026 · Department for Business, Innovation, Science and Trade · Official record
Answered 17 Sep 2026
Question
Asked by Imogen Walker
To ask the Secretary of State for Business, Innovation, Science and Trade, what recent assessment he has made of Royal Mail’s performance against its universal service obligations in Scotland.
Answer
Answered by Kate Dearden, 17 Sep 2026
The government remains committed to ensuring a reliable universal postal service for users across all parts of the United Kingdom.We have been clear that Royal Mail’s quality of service has not been good enough. The government has discussed Royal Mail’s p...