Government Departments: Communication
Commons · Question 25213 · Tabled 28 Aug 2026 · Department for Digital, Culture, Media and Sport · Official record
Answered 23 Sep 2026
Question
Asked by Joshua Reynolds
To ask the Secretary of State for Digital, Culture, Media and Sport, whether she is taking steps to ensure that people can access government services through direct contact with a person, rather than solely through digital channels.
Answer
Answered by Stephanie Peacock, 23 Sep 2026
Point 5 of the Government Service Standard makes clear that all services delivered by central government must be accessible and designed so that everyone can use them.Departments are expected to ensure that well-supported offline routes, such as telephone...