Probate Service: Telephone Services
Commons · Question 25155 · Tabled 28 Aug 2026 · Ministry of Justice · Official record
Answered 8 Sep 2026
Question
Asked by John Milne
To ask the Secretary of State for Justice, what steps he is taking to improve efficiencies in the probate system specifically pertaining to phone waiting times.
Answer
Answered by Alex Davies-Jones, 8 Sep 2026
HM Courts & Tribunals Service flexibly deploys probate staff across administrative work and call handling. Service performance is monitored daily, with resources moved between areas to manage demand and balance call answering with grant production.Inc...