Mobile Phones: Standards
Commons · Question 24950 · Tabled 28 Aug 2026 · Department for Digital, Culture, Media and Sport · Official record
Answered 21 Sep 2026
Question
Asked by Zöe Franklin
To ask the Secretary of State for Digital, Culture, Media and Sport, what assessment she has made of the potential merits of introducing strengthened service standards and automatic compensation for mobile network customers, similar to those available for
Answer
Answered by Ian Murray, 21 Sep 2026
Government has made no assessment of automatic compensation for mobile network customers. Ofcom, the independent telecoms regulator, has statutory duties to protect the interests of telecoms consumers and has powers to set rules that communications provid...