Mobile Phones: Complaints
Commons · Question 24949 · Tabled 28 Aug 2026 · Department for Digital, Culture, Media and Sport · Official record
Answered 21 Sep 2026
Question
Asked by Zöe Franklin
To ask the Secretary of State for Digital, Culture, Media and Sport, what assessment she has made of the adequacy of the eight-week complaint resolution timeframe for mobile network providers.
Answer
Answered by Ian Murray, 21 Sep 2026
Ofcom, as the independent regulator, has acted to make telecoms complaints faster and fairer. Following review in April 2026, Ofcom concluded consumers should not have to wait eight weeks before accessing Alternative Dispute Resolution and reduced the tim...