Revenue and Customs: Standards
Commons · Question 24455 · Tabled 28 Aug 2026 · Treasury · Official record
Answered 8 Sep 2026
Question
Asked by Chris Coghlan
To ask the Chancellor of the Exchequer, what steps he is taking to improve HM Revenue and Customs' customer experience ratings for (i) individuals, (ii) small businesses and (iii) agents.
Answer
Answered by James Murray, 8 Sep 2026
HMRC closely monitors a range of metrics relating to day-to-day performance and the overall customer experience. Information such as customer satisfaction scores, telephony and correspondence performance is regularly published on GOV.UK:https://www.gov.uk...