Electronic Commerce
Commons · Question 23575 · Tabled 28 Aug 2026 · Department for Business, Innovation, Science and Trade · Official record
Answered 8 Sep 2026
Question
Asked by Martin Wrigley
To ask the Secretary of State for Business, Innovation, Science and Trade, if they will make an assessment of companies charging for returns after customers have hit a certain return rate for purchased items.
Answer
Answered by Kate Dearden, 8 Sep 2026
Businesses are generally free to set their own commercial policies, including policies relating to product returns, provided these comply with consumer law. Some retailers may charge for returns due to the environmental impact of returning a product.The C...