Postal Services: Lost Property
Commons · Question 20020 · Tabled 28 Aug 2026 · Department for Business, Innovation, Science and Trade · Official record
Answered 8 Sep 2026
Question
Asked by Mary Glindon
To ask the Secretary of State for Business, Innovation, Science and Trade, whether his Department has had discussions with Ofcom regarding the adequacy of Royal Mail's claims process for missing parcels.
Answer
Answered by Kate Dearden, 8 Sep 2026
Ministers and officials regularly meet with Ofcom in its capacity as the independent regulator of postal services. Under Ofcom’s consumer protection regulation, all delivery operators must have transparent, simple and inexpensive complaints procedures. Fo...