South Western Railway: Nationalisation
2026-07-22 · Department for Transport · HL2650 · Official question
Question
To ask His Majesty's Government, further to the Written Answer by Lord Hendy of Richmond Hill on 8 July (HL1838), what are the specific punctuality, cancellations, and passenger experience metrics which the Department for Transport is using to monitor the
Answer
The Department monitors Southwestern Railway’s performance through a range of operational measures covering punctuality, cancellations, passenger experience and service quality. The principal operational performance metrics are: Punctuality (Time to 3), m...