Energy: Meters
2026-07-22 · Department for Energy Security and Net Zero · HL2645 · Official question
Question
To ask His Majesty's Government what the total value of fines that levied on applied to energy companies for failing to install smart meters in properties within an appropriate timeframe is, broken down by (1) year, and (2) energy company, since 2023-24.
Answer
Under new Guaranteed Standards of Performance (GSOP) regulations customers are entitled to £40 compensation if their energy supplier fails to offer a smart meter installation appointment within 6 weeks of the customer requesting one. These regulations cam...