National Savings and Investments: Standards
Lords · Question HL2046 · Tabled 13 Jul 2026 · Treasury · Official record
Answered 24 Jul 2026
Question
Asked by Lord Wills
To ask His Majesty's Government, following National Savings and Investment (NS&I) notifying the Treasury in December 2025 of a failure to comprehensively trace accounts for some customers who died what assessment they have made of work by NS&I since Decem
Answer
Answered by Lord Pitt-Watson, 24 Jul 2026
On 26 March 2026, the Minister for Pensions confirmed to Parliament that NS&I had identified an issue where the estates of deceased customers were not always repaid money from all of their accounts following a bereavement claim. These errors happened ...