Revenue and Customs: Correspondence
2026-07-12 · Treasury · 18287 · Official question
Question
To ask the Chancellor of the Exchequer, what the average time taken by HM Revenue and Customs to respond to written correspondence from individual taxpayers was in the last year.
Answer
Improving day-to-day performance is a key priority for HMRC. HMRC is not able to provide the average time taken to respond to written correspondence from individual taxpayers in the last year as providing this information would exceed the cost threshold f...