Public Transport: Overcrowding
2026-07-12 · Department for Transport · 18218 · Official question
Question
To ask the Secretary of State for Transport, what mechanisms are available to passengers to report breaches of maximum passenger numbers on public transport services.
Answer
Passengers who believe that maximum passenger numbers, crowding standards or other passenger welfare obligations have been breached can raise concerns directly with the relevant transport operator through its complaints process. If they are dissatisfied w...