Department for Work and Pensions: Internet
2026-07-12 · Department for Work and Pensions · 18147 · Official question
Question
To ask the Secretary of State for Work and Pensions, what assessment he has made of the potential merits of expanding online chat facilities as a means for pensioners to raise pension-related queries with the DWP.
Answer
DWP continually reviews how customers access its services and is committed to providing a range of communication channels that meet differing customer needs and preferences.