Royal Mail: Lost Property
2026-07-07 · Department for Business and Trade · 17289 · Official question
Question
To ask the Secretary of State for Business and Trade, what assessment has been made of the adequacy of Royal Mail's compensation arrangements for customers whose mail is lost.
Answer
It is for Ofcom, as the independent regulator of postal services, to monitor Royal Mail’s compliance with its obligations relating to the secure handling of mail and compliance with the Universal Service Obligation. Ofcom requires Royal Mail, to take step...