Driver and Vehicle Standards Agency: Correspondence
2026-07-07 · Department for Transport · 17043 · Official question
Question
To ask the Secretary of State for Transport, what assessment she has made of the adequacy of the Driver and Vehicle Standards Agency's capacity to respond to public correspondence and enquiries; and what steps she is taking to reduce response times.
Answer
The Driver and Vehicle Standards Agency (DVSA) has internal targets to respond to 90% of simple enquiry emails within five working days, and to respond to 90% of more complex emails (such as complaints about driving tests, that need investigating before i...