General Practitioners
Lords · Question HL1723 · Tabled 7 Jul 2026 · Department of Health and Social Care · Official record
Answered 15 Jul 2026
Question
Asked by Baroness Debbonaire
To ask His Majesty's Government what is their estimate of the proportion of NHS-registered GPs in England who offer all patients the ability to make an appointment in person or by phone rather than through the NHS app or other online booking facilities.
Answer
Answered by Baroness Merron, 15 Jul 2026
The GP Contract requires all practices to enable patients to telephone or visit their practice in person to make appointments. Online tools must always be provided in addition to, rather than as a replacement for, other channels for accessing a general pr...