Universal Credit: Complaints
Commons · Question 16354 · Tabled 6 Jul 2026 · Department for Work and Pensions · Official record
Answered 14 Jul 2026
Question
Asked by Joshua Reynolds
To ask the Secretary of State for Work and Pensions, what the average waiting time was for complaints submitted to the Independent Case Examiner on Universal Credit in the latest period for which data is available.
Answer
Answered by Andrew Western, 14 Jul 2026
As of 30 June 2026, Universal Credit cases being investigated by the Independent Case Examiner’s (ICE) office had waited an average of 28 weeks from receipt to the start of the investigation.