Asylum: Telephone Services
Commons · Question 13662 · Tabled 26 Jun 2026 · Home Office · Official record
Answered 6 Jul 2026
Question
Asked by Rupert Lowe
To ask the Secretary of State for the Home Department, what information her Department holds on the average call answering times for asylum helplines; and what performance requirements are set for call handling times with contractors.
Answer
Answered by Alex Norris, 6 Jul 2026
Migrant Help holds the Advice, Issue Reporting and Eligibility contract. Details of the contract, including KPIs, can be found on the Contracts Finder at: AIRE - Advice Issue Reporting and Elligibility - Contracts Finder.The Refugee Council is contracted ...