Housing Ombudsman: Standards
Commons · Question 13224 · Tabled 25 Jun 2026 · Ministry of Housing, Communities and Local Government · Official record
Answered 20 Jul 2026
Question
Asked by James Wild
To ask the Secretary of State for Housing, Communities and Local Government, what the longest recorded time is for a complaint currently being handled by the Housing Ombudsman.
Answer
Answered by Matthew Pennycook, 20 Jul 2026
The average waiting time for cases handled by the Housing Ombudsman in each of the last five financial years is:Determined Cases Average Months to Determine2021/22 2,238 52022/23 2,371 62023/24 4,908 112024/25 6,115 72025/26 8,791 8 The current oldest cas...