Social Security Benefits
Commons · Question 11256 · Tabled 18 Jun 2026 · Department for Work and Pensions · Official record
Answered 25 Jun 2026
Question
Asked by Josh Babarinde
To ask the Secretary of State for Work and Pensions, whether her Department will require Jobcentres to provide claimants and their representatives with named representative for their designated contact officer.
Answer
Answered by Dame Diana Johnson, 25 Jun 2026
When a claimant is allocated to a Work Coach or Case Manager they are currently provided with a named point of contact.