Social Security Benefits
Commons · Question 11255 · Tabled 18 Jun 2026 · Department for Work and Pensions · Official record
Answered 25 Jun 2026
Question
Asked by Josh Babarinde
To ask the Secretary of State for Work and Pensions, whether she plans to enable supporters of vulnerable claimants to contact Jobcentres by telephone.
Answer
Answered by Dame Diana Johnson, 25 Jun 2026
Universal Credit is a digital-first service, but it is not digital-only. Support is available by telephone and face to face where appropriate, including for vulnerable claimants or those who cannot access digital services. Claimants can opt to make and ma...