Universal Credit
Commons · Question 11254 · Tabled 18 Jun 2026 · Department for Work and Pensions · Official record
Answered 30 Jun 2026
Question
Asked by Josh Babarinde
To ask the Secretary of State for Work and Pensions, what steps are taken to inform claimants when their Universal Credit journal will not be (a) monitored and (b) responded to, including for temporary administrative reasons.
Answer
Answered by Sir Stephen Timms, 30 Jun 2026
Claimants are routinely informed of actions, requests and updates through journal messages, which are recorded on their UC account to ensure transparency and provide a clear audit trail of communications. DWP staff are required to leave journal messages w...