Universal Credit
Commons · Question 11253 · Tabled 18 Jun 2026 · Department for Work and Pensions · Official record
Answered 30 Jun 2026
Question
Asked by Josh Babarinde
To ask the Secretary of State for Work and Pensions, if he will review communication on the Universal Credit journal to distinguish between different types of appointments, including digital and telephone appointments.
Answer
Answered by Sir Stephen Timms, 30 Jun 2026
When a Universal Credit appointment is created the claimant is informed of the date, time and the channel of their appointment, whether it will take place by telephone, video (including a link to join) or face to face (with details of the venue). This inf...