Universal Credit
Commons · Question 11249 · Tabled 18 Jun 2026 · Department for Work and Pensions · Official record
Answered 26 Jun 2026
Question
Asked by Josh Babarinde
To ask the Secretary of State for Work and Pensions, what his Department's policy is for staff (a) reviewing and (b) interviewing Universal Credit claimants records ahead of conducting appointments.
Answer
Answered by Sir Stephen Timms, 26 Jun 2026
The Department for Work and Pensions expects staff to use relevant information held on DWP systems when preparing for and conducting Universal Credit appointments. This includes reviewing claimant circumstances, work search activity, agreed requirements a...