Department for Work and Pensions: Communication
Commons · Question 10913 · Tabled 17 Jun 2026 · Department for Work and Pensions · Official record
Answered 24 Jun 2026
Question
Asked by Darren Paffey
To ask the Secretary of State for Work and Pensions, what steps his Department is taking to modernise communications with the public and claimants, including increased use of email correspondence.
Answer
Answered by Andrew Western, 24 Jun 2026
The Department is modernising communications with the public and claimants as part of its wider digital-first strategy, while ensuring that support remains available for those who need non-digital channels. We are moving towards the digitisation of notifi...