General Practitioners: Artificial Intelligence
2026-06-14 · Department of Health and Social Care · 9514 · Official question
Question
To ask the Secretary of State for Health and Social Care, what assessment he has made of the effectiveness of the use of artificial intelligence chatbots in place of receptionists for GP surgeries.
Answer
General practice (GP) receptionists are a valued part of GP teams. Any artificial intelligence (AI) tools utilised, including AI-assisted triage and chatbots, are designed to support, not replace, the professional oversight and signposting provided by pra...