Child Maintenance Service: Standards
Commons · Question 9495 · Tabled 12 Jun 2026 · Department for Work and Pensions · Official record
Answered 23 Jun 2026
Question
Asked by John Milne
To ask the Secretary of State for Work and Pensions, what proportion of CMS responses are in compliance with the CMS' 15 days response timeframe.
Answer
Answered by Andrew Western, 23 Jun 2026
The department’s aim is either to close a complaint within 15 working days or, where this will take longer than 15 days, set a resolution plan with the customer. A resolution plan is a clear outline of how we will address and resolve a complaint. It sets ...