Consumer Council for Water: Dispute Resolution
2026-06-09 · Department for Environment, Food and Rural Affairs · HL813 · Official question
Question
To ask His Majesty's Government for what reason they instructed the Consumer Council for Water to cease providing alternative dispute resolution services with immediate effect on 24 April.
Answer
On 20 April 2026, Defra instructed the Consumer Council for Water (CCW) to cease provision of the adjudication element of the Alternative Dispute Resolution service, which had been operated through a third party. This was because CCW does not have the sta...