NHS: Complaints
2026-06-09 · Department of Health and Social Care · HL821 · Official question
Question
To ask His Majesty's Government what steps they have taken to ensure that information about how to escalate a complaint to an independent body is communicated effectively to patients in the NHS and the independent sector; and what assessment they have mad
Answer
The handling of complaints about services within the National Health Service is governed by the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009, which require NHS bodies, when issuing their response to a c...