Independent Case Examiner: Standards
Commons · Question 8966 · Tabled 10 Jun 2026 · Department for Work and Pensions · Official record
Answered 22 Jun 2026
Question
Asked by Calum Miller
To ask the Secretary of State for Work and Pensions, what steps his Department is taking to reduce waiting times for complaints reviewed by the Independent Case Examiner.
Answer
Answered by Andrew Western, 22 Jun 2026
The Independent Case Examiner office regularly reviews its processes and operating model to improve productivity and reduce the length of time investigations take to be concluded, without compromising quality. Most recently it has revamped how it triages ...