Thameslink Line: WhatsApp
Commons · Question 7080 · Tabled 4 Jun 2026 · Department for Transport · Official record
Answered 15 Jun 2026
Question
Asked by Joe Robertson
To ask the Secretary of State for Transport, what she plans to implement the timeline is for launching the WhatsApp passenger support service during disruptions to Thameslink services; and what assessment she has made of the staffing levels required to en
Answer
Answered by Keir Mather, 15 Jun 2026
GTR will introduce WhatsApp as a customer support channel, in phases over summer and autumn 2026. This will happen via a 1 to 1 chat function, providing customer relations support and broadcast messaging to improve real time information delivery.The impro...