British Transport Police: Emergency Calls
2026-06-03 · Department for Transport · 7040 · Official question
Question
To ask the Secretary of State for Transport, what assessment she has made of trends in the levels of delays caused by current emergency call protocols requiring transport staff to contact the British Transport Police before 999 services.
Answer
There is no requirement for railway staff to contact the British Transport Police before dialling 999 in an emergency. In emergency situations, staff should dial 999 immediately to secure the fastest available response.