Consumers: Dispute Resolution
2026-06-03 · Department for Business and Trade · 6809 · Official question
Question
To ask the Secretary of State for Business and Trade, what assessment he has made of the potential (i) merits of requiring established consumer arbitration schemes to be (a) free and (b) subject only to nominal consumer fees and potential (ii) of that on
Answer
The intention of the fee structure is to ensure fees are set at levels commensurate, over a reasonable course of time, with the costs of CTSI performing the relevant ADR functions to the standard required, that these are predictable for ADR providers and ...