Consumer Council for Water: Dispute Resolution
2026-06-02 · Department for Environment, Food and Rural Affairs · HL622 · Official question
Question
To ask His Majesty's Government whether they have instructed the Consumer Council for Water to refund any fees, levies, or other sums paid by water companies in respect of the alternative dispute resolution service it operated through a third party; what
Answer
On 20 April 2026, Defra instructed the Consumer Council for Water (CCW) to cease provision of the adjudication element of the Alternative Dispute Resolution service it had been operating through a third party, on the basis that CCW does not have the statu...