Universal Credit: Digital Technology
Commons · Question 6362 · Tabled 3 Jun 2026 · Department for Work and Pensions · Official record
Answered 11 Jun 2026
Question
Asked by Jim Shannon
To ask the Secretary of State for Work and Pensions, what steps her Department is taking to improve access to digital services for claimants who are unable to use online platforms for Universal Credit applications and management.
Answer
Answered by Sir Stephen Timms, 11 Jun 2026
Universal Credit is a digital-first service and our digital approach enables proactive communication with customers, including tailored prompts and support through their account, alongside personalised assistance from Work Coaches who can signpost to wide...