Capita: Contracts
2026-06-01 · Cabinet Office · HL580 · Official question
Question
To ask His Majesty's Government, further to the response given by Baroness Anderson of Stoke-on-Trent on 28 April (HL Deb col 1112), how many key performance indicators for Capita have been set in total across its government and public sector contracts; w
Answer
Performance data for 15 of the government's most important contracts with Capita is published quarterly.In Q3 of Financial Year 2025/26, a total of 30 Key Performance Indicators (KPIs) were reported against. The performance rankings and the proportion of ...