Water Supply: Compensation
2026-06-01 · Department for Environment, Food and Rural Affairs · 6220 · Official question
Question
To ask the Secretary of State for Environment, Food and Rural Affairs, whether customers are entitled to reimbursement where they incur costs, including the installation of private pumping equipment, as a result of reductions in mains water pressure by wa
Answer
Customers are protected through statutory standards and compensation arrangements where water company service falls short. When water pressure falls below these standards and normal domestic use is impaired, customers may be entitled to compensation throu...