Water Supply: Compensation
2026-06-01 · Department for Environment, Food and Rural Affairs · 6217 · Official question
Question
To ask the Secretary of State for Environment, Food and Rural Affairs, what rights to compensation or redress are available to customers whose mains water pressure is reduced to a level that impairs normal domestic use.
Answer
Customers are protected through statutory standards and compensation arrangements where water company service falls short. When water pressure falls below these standards and normal domestic use is impaired, customers may be entitled to compensation throu...