Financial Ombudsman Service
Lords · Question HL450 · Tabled 1 Jun 2026 · Treasury · Official record
Answered 10 Jun 2026
Question
Asked by Lord Foulkes of Cumnock
To ask His Majesty's Government whether they intend to direct the Financial Conduct Authority to introduce a financial threshold above which the Financial Ombudsman Service is required to investigate a reasonable complaint without recourse to non-specific
Answer
Answered by Lord Livermore, 10 Jun 2026
The Government cannot direct the Financial Conduct Authority (FCA) regarding the content of its rules. The Financial Ombudsman Service (FOS) plays an important role in providing quick and informal resolution of complaints between financial services provid...