Revenue and Customs: Managed Service Companies
Commons · Question 4952 · Tabled 29 May 2026 · Treasury · Official record
Answered 8 Jun 2026
Question
Asked by Maya Ellis
To ask the Chancellor of the Exchequer, what plans HMRC has to reduce its use of Managed Service Providers for customer contact services.
Answer
Answered by Dan Tomlinson, 8 Jun 2026
HMRC’s use of Managed Service Providers (MSPs) is not primarily driven by cost savings. HMRC uses MSPs to support the delivery of flexible and reliable customer service for taxpayers. All HMRC activity is assessed for value for money using standard Civil ...