Social Services: Standards
Commons · Question 4949 · Tabled 29 May 2026 · Department of Health and Social Care · Official record
Answered 8 Jun 2026
Question
Asked by Maya Ellis
To ask the Secretary of State for Health and Social Care, whether his Department plans to issue updated guidance to local authorities on minimum contact standards for adult social care front-door services, including call handling, voicemail and email tria
Answer
Answered by Stephen Kinnock, 8 Jun 2026
The Care Quality Commission (CQC) is assessing how well local authorities in England are meeting the full range of their duties under Part 1 of the Care Act 2014, including local authorities’ front doors. The assessments identify local authorities’ streng...