Students: Complaints
Commons · Question 4721 · Tabled 29 May 2026 · Department for Education · Official record
Answered 15 Jun 2026
Question
Asked by Zöe Franklin
To ask the Secretary of State for Education, what assessment she has made of whether the complaints framework operated by the Office of the Independent Adjudicator for Higher Education is fit for purpose in the context of current (a) higher education tuit
Answer
Answered by Josh MacAlister, 15 Jun 2026
The Office of the Independent Adjudicator (OIA) for Higher Education (HE) continues to perform well despite sustained year on year increases in the number of complaints it handles. Its latest annual report shows that over 90% of complaints were closed wit...