Revenues and Customs: Telephone Services
2026-05-28 · Treasury · 4603 · Official question
Question
To ask the Chancellor of the Exchequer, whether HMRC provides any equivalent specialist or prioritised telephone service to PD1 to taxpayers with protected characteristics under the Equality Act 2010.
Answer
Improving day-to-day performance, including waiting time on helplines, is a key priority for HMRC. HMRC are taking steps to make sure more of their services are digital, so customers can self-serve online. HMRC online services and the HMRC app are conveni...