Revenue and Customs: Telephone Services
2026-05-28 · Treasury · 4602 · Official question
Question
To ask the Chancellor of the Exchequer, under which provisions of the Equality Act 2010 HMRC grants holders of a Gender Recognition Certificate preferential access to the Public Department 1 helpline ahead of others with protected characteristics.
Answer
Improving day-to-day performance, including waiting time on helplines, is a key priority for HMRC. HMRC are taking steps to make sure more of their services are digital, so customers can self-serve online. HMRC online services and the HMRC app are conveni...