Pensions Ombudsman: Standards
2026-05-19 · Department for Work and Pensions · 3627 · Official question
Question
To ask the Secretary of State for Work and Pensions, what data his Department holds on average waiting times for (a) cases to be assigned and (b) decisions by the Pensions Ombudsman.
Answer
The Department does not centrally publish formal averages for case allocation or final decisions by the Pensions Ombudsman (TPO). However, TPO’s latest performance updates indicate that waiting times remain significant due to sustained demand. Recent data...