Child Maintenance Service
Commons · Question 3165 · Tabled 19 May 2026 · Department for Work and Pensions · Official record
Answered 1 Jun 2026
Question
Asked by John Milne
To ask the Secretary of State for Work and Pensions, whether the Child Maintenance Service sends template letters to clients stating that a call was attempted in cases where no call was made.
Answer
Answered by Andrew Western, 1 Jun 2026
The Child Maintenance Service (CMS) uses standard letter templates for efficiency, including references to attempted contact, but these are intended to reflect activity recorded on a case. If a letter indicates an attempted call, this should be based on a...