Child Maintenance Service
Commons · Question 3164 · Tabled 19 May 2026 · Department for Work and Pensions · Official record
Answered 1 Jun 2026
Question
Asked by John Milne
To ask the Secretary of State for Work and Pensions, what the Child Maintenance Service's service level agreement is for contacting clients; and how compliance with that agreement is measured.
Answer
Answered by Andrew Western, 1 Jun 2026
The Child Maintenance Service (CMS) takes a flexible and tailored approach to customer contact, with standards aligned to the nature and complexity of different enquiry types. This ensures customers receive support appropriate to their circumstances and c...